What to do when your cargo is damaged..??
There are many cases where
- client opens the container to find his precious cargo damaged
- client receives the container with the container seal broken or
- along with the cargo, the container itself is damaged en-route to the client
So what do you do in such cases..??
In all cases, first step would be to contact your insurance company..
In the 1st case above , it is customary for the shipping line to repudiate the claim because the container is packed under the shippers responsibility (remember shippers load, stow and count).. Unless of course the client is able to prove that the cargo got damaged (maybe water damage) due to the container not being cargo worthy and had holes etc..
But then again certain shipping lines might argue that it is also the clients responsibility to check the empties before they take it.. It is advisable for the client not to start unpacking unless there is a joint survey arranged with the shipping line, transporter and any other party involved in the movement of this container..
In the 2nd case, the shipping line must be contacted IMMEDIATELY and client can request a joint survey with the shipping line to ascertain if there has been any damage or pilferage to the cargo.. The line is responsible to ship the cargo from place of origin to final destination or port to port with the same seal number put on by the shipper after the packing is finished..
If there are any changes en-route to the seal number, then the shipping line has to answer to it.. It is advisable for the client not to open the container and start unpacking unless there is a joint survey arranged with the shipping line, transporter and any other party involved in the movement of this container..
In the 3rd case, if the shipping line undertook the carriage then it will be their liability and from the clients side, a joint survey should be arranged to ascertain the level of damage and how much of cargo could be salvaged.. Again the insurance company must be notified of the damage immediately..