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Help required with Amazon FBA shipments

I received below call for assistance from Claire based in UK regarding Amazon FBA shipments that she wants to make from China to USA..

Since I have no idea about the processes and procedures involved here, I thought to post the question(s) here so someone who probably has some info can assist..

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Liability due to incorrect temperature setting

In this article I will examine a reader’s question as below, regarding Reefer containers, PTI and liability due to incorrect temperature setting..

We booked a shipment with a shipping line and we asked the containers temp should be +10, however the PTI was made -10 which damaged our goods.

Now the question is are we responsible as shippers or our transporters to check the temperature in the container before stuffing? or to verify the PTI report? knowing that our Bill of Lading read +10 as we requested.

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Can the shipping line be held liable..??

Cargo is moving from A to C under a through bill of lading.. B is the transhipment port.. There are some customs inspections at transhipment point B for which the shipping line is asking the client to pay..

Client says that the shipping line should be liable..

Can the shipping line be held liable..?? Contribute your thoughts..

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